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California Office of the Patient Advocate
“I love the customer service I got from Cardiology. They made me feel comfortable from start to finish. Scott and Suzanne were the ones that attended me with care. Thank you!”
“I delayed having a colonoscopy until I was 64 . My local doctor removed 3 benign polyps but there was a fourth larger one that would require surgery. I decided to get a second opinion and made an appointment with Dr. Greaney. He looked at the notes from the colonoscopy and asked, "Why are you here?" I said, "Because I was told I need surgery." "No you don't." He walked me down to Dr. Egans office where I was scheduled for a second colonoscopy. Dr. Egan successfully removed the polyp the first guy saw plus a second one he missed. Moral of the story, Get a colonoscopy when you are supposed to. Thank you so much to Dr. Greaney for his knowledge and sense of humor and Dr. Egan for his knowledge and skill and the nursing staff , they were great too. It was actually kind of fun, I got to watch on the screen! ”
“I was fortunate enough to have Anna as my nurse. From the time I was brought back to the procedure room until I left the department, Anna was my nurse. She made a somewhat uncomfortable experience very fabulous and comfortable. She began by listening to me that IV's were difficult for me, and spend time putting in the IV. She talked with me about what to expect. She laughed with me when I joked. When it was time to have the doctor begin the procedure, Anna stayed with me as I had requested. My entire experience was pleasant and easy. Sansum Clinic is fortunate to have such a competent and caring nurse at their clinic. Thank you!”
“As usual, everybody I dealt with was cordial and professional. I would like to especially mention Cheryl, who makes you feel at ease and explains what to expect when you check in for your surgery.”
“I just want to compliment Dr. Lloyd Trujillo. He was kind and professional. Sansum Clinic is lucky to have him. Job well done.”