Urgent Care & COVID-19

We realize that in addition to visiting our Urgent Care Department for minor emergencies, acute problems and urgent medical needs, you may have questions about what specific COVID-19 related care we offer.

Our Urgent Care is currently experiencing the highest demand for COVID-19 testing and walk-up appointments in the 2-year history of the pandemic. We are working hard to meet this challenge. We know your time is valuable, and we apologize for any inconvenience this may cause.

In order to improve your experience with us, here are some tips for using our Urgent Care:

If you are having a medical emergency, call 911 or go to the hospital.
If you have a Sansum Clinic primary care provider and need to speak with a nurse or have an urgent issue, we recommend you call your primary care provider and they will provide guidance, schedule an appointment or direct you to Urgent Care, if needed.
If you are in need of urgent or after-hours care and cannot wait for a call to be returned, go to Pesetas Urgent Care located at 215 Pesetas Lane. There are other Urgent Cares in the community as well. Walk-up appointments are available from 8:00 am – 7:00 pm.
Due to the large volume of people requesting COVID-19 testing we wanted to share the following:
- It is not necessary or advisable to get a PCR test if your home antigen test was positive. I stated this above, but it is worth repeating. You should isolate as indicated above and you should reach out to your provider for further guidance.
- Retesting with a PCR test within 90 days of a positive test is not advisable as the test may remain positive as a result of the initial infection for a period of weeks/months without the individual being infectious.
- We are not testing people who require a negative PCR test to return to work, nor those who have been exposed within 24-48 hours.

COVID-19 Testing eligibility at Urgent Care

AT THIS TIME, YOU ARE NOT ELIGIBLE FOR A COVID-19 TEST AT URGENT CARE IF:

You tested positive for COVID-19 with a home antigen test and want confirmation of the result. If you tested positive on a home antigen test, there is no need to confirm this result with a PCR test. Antigen tests are quite specific (meaning few false positives) and with the prevalence of COVID in the community, a positive result is highly likely to be a true positive. You should isolate according to the latest guidelines, inform your healthcare provider of the result, and wear a mask around others.
You tested positive for COVID-19 in the last 2 months and you need a test to return to work. PCR tests can remain positive for several weeks even though the individual is no longer infectious. As a result, repeat PCR testing within 90 days of a previously positive test will likely not be helpful.
You tested positive for COVID-19 in the last 90 days, and would like a subsequent PCR test. As outlined above, you may continue to test positive for COVID-19 as a result of the initial infection for a period of weeks or months without being contagious to others.
You were exposed to COVID-19 in the past 24-48 hours and do not have any symptoms. You should wait at least 5 days after your close contact exposure prior to getting tested, as it takes time for the virus to become evident in any testing if you were to become infected.

YOU MAY RECEIVE A COVID-19 TEST AT URGENT CARE IF:

You have symptoms of COVID-19.
It’s been at least 5 days since you were exposed to COVID-19 and you do not have symptoms.

Frequently Asked Questions

Can you be tested for COVID-19 at Urgent Care?

Yes. If you are a Sansum Clinic patient with a primary care provider and you need a COVID-19 test because you are symptomatic, we recommend you message your primary care provider through MyChart and they will assist with scheduling a test for you.

If you are not a Sansum Clinic patient or you do not have a primary care physician, but need a COVID-19 test due to symptoms, go to Urgent Care located at 215 Pesetas Lane where you will be seen on a first come, first serve basis. Walk-ins are accepted daily, from 8:00 am – 7:00 pm.

Can you use Telehealth for an Urgent Care appointment?

Telehealth appointments at Urgent Care are only available for follow-up appointments, not for new medical concerns. If you are in need of Urgent Care for a new minor emergency or acute problem, please go to Urgent Care at 215 Pesetas Lane for a walk-up appointment.

To learn more about Telehealth appointments at Sansum Clinic, visit telehealth.sansumclinic.org.

What safety protocols are in place at Urgent Care?

We require everyone to wear a mask at all times inside our clinic facilities. All patients are screened prior to entry. There is an outdoor waiting area for those who prefer to sit outdoors until their appointment begins.